Operational Excellence
Companies have the choice to either improve their productivity and quality, much like Toyota and Dell did with their factories in the USA(even with higher labor costs) or they face the situation in which they need to find an off-shore location where labor is cheaper. By implementing Operational Excellence programs, companies do not need to off-shore necessarily.

Course Description
We will cover topics like Lean Management, Six Sigma, Kaizen, ISO9001 and Total Quality Management

Course Lessons
Lean Management
Lean Management typically focuses on speed, elimination of waste, standardization, and flexibility. Most Lean efforts begin on the production floor, however, the philosophy and tools are equally applicable in "soft process" areas such as new product development, distribution/ logistics, supply chain management, accounting/ finance, and customer service.
Kaizen
In Japanese, Kaizen means continuous improvement. To really explain Kaizen in its entirety, we need thinks of Kaizen from a conceptual level and from a systems level.
ISO9001
ISO9001 is a Quality Management System that can assist organizations.
Total Quality Management(TQM)
Total Quality Management is a management approach for an organization(profit or non-profit), centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society.

Gideon Potgieter
Email Teacher